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xe662 is clear about what data we collect from your account, how we use it, and what choices you have. Access and eligibility depend on your local law and eligible regions; this policy applies to all account interactions on xe662.
When you open an account on xe662, we collect the details you provide during registration — your name, contact information and the payment method you choose to use. For members who deposit via bKash or Upay, we record the transaction reference and amount as part of your wallet history; we do not store your full mobile banking credentials on our servers. We collect device and session data — browser type, IP address, screen resolution and session timestamps — to keep your account secure and to serve the site correctly on mobile. We do not sell or rent your personal data to third parties for marketing. We may share data with payment processors strictly to complete a transaction you have initiated, and with service providers who operate under confidentiality agreements with us. Where local law in Bangladesh requires disclosure to a regulatory authority, we comply with that obligation. Retention periods follow our internal data schedule; you may request the details of how long specific data categories are held by contacting us through the published support route. Use of this site and its account services is subject to applicable local law and eligible-region restrictions.
This policy covers every interaction tied to your xe662 account — from login to game sessions to wallet activity. It does not extend to third-party websites linked from our pages, nor to the internal policies of payment providers like bKash or Upay. Understanding the boundary between what we govern and what falls outside our control helps you make informed decisions about your data.
Any data generated when you log in, browse the lobby, or update your account profile is covered by this policy. This includes session tokens, login timestamps and any verification steps shown in your account.
Deposit and withdrawal records processed through your xe662 wallet — including bKash and Upay activity — fall within scope. The payment provider's own privacy terms govern what they hold on their side.
Browsing behaviour on xe662, such as which game categories you open or how long a session runs, is captured in aggregate analytics. This data is used to improve site navigation, not to profile you individually for sale.
Game studios supplying content to the lobby operate under their own data terms. Our policy does not extend to data processed entirely within a studio environment outside xe662. Check any external link's own policy before submitting data there.
You have practical steps available to manage the information we hold about your account. Start by opening your account settings page, where your registered name, contact details and wallet preferences are displayed. If any detail is wrong, you can edit it directly from that screen or raise a correction request through our support route. For a full record of your transaction history — including bKash and Upay deposits — go to the wallet section inside your signed-in account; the log shows date, amount and reference for each entry. If you want to know specifically what personal data we hold beyond what is visible in your account, you can submit a data inquiry through our published contact route. We will acknowledge your request and respond with the relevant record details. If you believe data is being processed incorrectly or you wish to raise a concern, the same contact route handles those requests. Eligibility for certain data actions may depend on your region and applicable local law.
Open the wallet section in your signed-in account to see a full log of transactions, session dates and account changes — no separate request needed for this level of detail.
Your name, contact number and email can be updated in account settings. For fields that cannot be self-edited, submit a correction request through the support route and we will action it.
Use the published contact form or live chat to ask what data we hold, how long we keep it, or whether a specific record can be removed. We respond based on the data category and applicable local obligations.
If your data question relates to a bKash or Upay transaction that looks incorrect in your wallet, contact support with the transaction reference. We will match it against our payment processor record and clarify the discrepancy.
If you have a question about this policy, a data correction request or a concern about how your information is handled, reach us through the contact routes published on xe662. We do not publish operating hours or response-time commitments that we cannot verify; use the route that suits your question and we will respond through the same channel.
Open the live chat widget visible on xe662 when you are signed in. Describe your privacy question or data concern; the agent will log it and either resolve it directly or escalate to the relevant team.
The contact form on xe662 accepts written privacy requests. Include your registered account email and the specific data category you are asking about. This route is suitable for formal correction or inquiry submissions.
For written records of your privacy request, you may also contact us via the support email address listed in the xe662 contact section. Include your account reference so we can locate your record promptly.
Keeping your account data handled correctly is part of how xe662 operates day to day. Cookies, retention periods and security measures are explained here so you know exactly what sits behind your account session.
We use cookies to keep your session active, remember your lobby position and record which game category you opened last. You can adjust cookie preferences in your browser settings; restricting essential cookies may affect login and wallet functions.
Access to your account data inside our systems is restricted by role-based controls. Only staff with a verified need — such as support agents handling a wallet query — can view your account record, and those actions are logged.
We keep your account record for as long as your account is active, plus the period required by applicable financial and operational obligations. Transaction records tied to bKash or Upay deposits follow the same retention schedule. Request the specific period via the published contact route.
When this policy changes in a material way, we update the version date at the top of this page and post a notice in the signed-in account area. Continued use of your account after a policy update confirms you have reviewed the revised terms.
These are the questions we receive most often about how this policy works in practice. If your question is not covered here, use the live chat or contact form on xe662.
We share data only with payment processors — such as the operators behind bKash and Upay — strictly to complete a transaction you initiated, and with service providers under confidentiality agreements. We do not sell or rent your data to third parties for marketing purposes.
Your transaction log, account details and session history are visible in your signed-in account. For data held outside that view, submit a request via the published contact form with your account email. We will respond with the relevant record details in line with applicable local obligations.
Open account settings while signed in and edit the fields shown there. For details that are locked — such as your registered name — contact us through live chat or the contact form and we will process the correction after verifying your identity through the steps shown in your account.
We record transaction references and amounts to your wallet history for reconciliation purposes. We do not store your full mobile banking credentials or PIN on our servers. The payment provider retains its own record under its own privacy policy, which is separate from ours.
When an account is closed, we retain certain records for the period required by applicable financial and operational obligations. Once that period ends, personal data is removed or anonymised. You can ask about the specific retention timeline by contacting us through the published support route.
Access and eligibility depend on your local law and eligible regions. This policy applies to data we collect whenever you interact with xe662; however, whether using the site is lawful in your location is your responsibility to verify under your applicable local law.